Moat House Surgery, Warboys
PRACTICE CHARTER
The NHS provides comprehensive medical
care for all UK
- Be registered with a GP.
- Change doctor quickly and easily.
- Be offered a health check on joining a
doctor's list for the first time.
- Receive emergency care at any time
through a family practitioner.
- Have appropriate drugs and medicines
prescribed.
- Be referred, when your GP thinks it
necessary, to a consultant/specialist who is both conveniently located and
acceptable to you.
- Be referred for a second opinion if
you and your GP think this is desirable.
- Have access to your health records,
subject to any limitations in the law, and to know that those working for
the NHS are under a legal duty to keep their contents confidential.
- Choose whether or not to take part in
medical research or medical student training.
- Have all relevant medical procedures
adequately explained to you.
- Privacy and confidentiality and to
expect the NHS to keep your confidential information safe and secure.
The practice is committed to providing a
quality and caring service that meets the requirements of our patients. This is
best achieved by working together. To assist this partnership, we have sought
to set out the standards of service that our patients at the Moat House Surgery
can expect from the partners and staff at the Surgery and what our patients, in
return, can do to help us.
Our Responsibilities to you
We will treat you as an
individual and will show you courtesy and respect at all times.
You have a right to confidentiality.
We will endeavour to answer your telephone calls in
a timely fashion, but would point out that the practice has over 6,400 patients
and during busy periods you may have to wait to get a line into the surgery.
You will be offered a same day emergency
appointment with one of the doctors in the practice if you need to be seen
urgently. Our doctors may want speak to you or request further information before
an appointment is given. Our staff are trained to handle health information
sensitively, and it would be helpful if you could provide them with information
as to the nature of your concern.
In an emergency or in the case of a patient who is
so unwell that they are unable to get to the surgery we undertake to visit you
in your home if it is considered to be appropriate to do so by the doctor.
We are part of the On Call service HuntsDoc based at
Patients should normally be seen within a
reasonable amount of time of their appointment. Where there is likely to be an
unduly long delay, we will inform you.
If we have to cancel an appointment for you we will
endeavour to give you 24 hours notice and offer you an alternative time to suit
your needs.
We will provide you with the most appropriate care
and treatment, given by individuals who are suitably qualified. No care or
treatment will be given without your informed consent. Please do ask questions
if you are unsure of anything.
Necessary prescriptions will be issued during a
consultation. A “repeat” of previously prescribed medication will be issued
within 2 working days.
Repeat prescriptions, when agreed by your doctor,
will be ready for collection within 2 working days of request.
You have the right to see your health records,
subject to the limitations of the law. Your records will of course be kept
confidential and not released to anyone without your written consent. A fee may
be payable in certain circumstances.
The practice will inform patients of developments
in the practice by means of leaflets and posters which will be made available
in the practice.
The practice will offer advice and seek to inform
patients of steps they can take to promote good health and avoid illness.
The care that we can provide for you
depends on the partnership between patients and their doctor. Whilst we will
always strive to meet the demands placed on us there are things that you can do that will make helping you easier.
What you can do for us
Please treat all surgery staff with the
same courtesy and respect that we offer.
Ask if you are not clear about your
treatment.
If you wish to speak to your doctor or
a practice nurse then please phone before 10.30am leaving a message and
they will get back to you.
Please remember that an appointment is for ONE
person only. Please book a separate consultation for each member of your family
who wishes to see the doctor.
If you feel your problem is complicated, or you
have several problems, please inform the receptionist who will book you a
double appointment. This will assist other patients as it will help the doctor
run to time.
If you wish to cancel an appointment please give
adequate notice so that the appointment can be made available to someone else.
A doctor can see many more patients within the
surgery than when out visiting. If the think a visit is needed, please contact
the surgery before 10.30am.
Only ask for an urgent appointment when there is a
real need for them: coughs, colds, sore throats, and problems which have been
going on for a week or more, rarely need to be seen in an urgent slot.
If a doctor is running late please be patient, on
another occasion it might be you that needs the extra time. Please do not blame
the receptionists.
Do be patient when your doctor is called away to
deal with an emergency.
Please request repeat prescriptions by posting,
emailing or dropping your slip into the surgery. We dissuade requests over the
phone to keep the lines free for emergency calls.
Do keep us informed about changes in your personal
circumstances and in particular any change of address.
Do take note of the advice given in our practice
booklet and other Health Authority publications about common ailments that can
be dealt with without consulting a doctor.
We are all responsible for our own health and we
should all take appropriate action to prevent ill health, for instance by not
smoking. If you do need advice about prevention we are available to provide it.
Patients' views on the quality and type of services
available from within the practice and from other Health Service providers are
welcome. Please send us an email at moat.house@nhs.net
If you have any reason to feel that the commitments stated above are not
being met, we need to know. Please put any comments, good or bad, in writing
and address them to:
Miss Kathryn How - Practice Manager
Moat House Surgery
Beech Close, Warboys, Cambs
PE28 2RQ
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