Moat House Surgery
Welcome to the Practice
Beech
Close
Warboys
Cambridgeshire
PE28
2RQ
Main
surgery number
01487
822230 (2 lines)
Appointment numbers:
01487 824033
01487 824207
Email: moat.house@nhs.net
www.wardoc.demon.co
Dr Jonathan Wilcock MB ChB DRCOG MRCGP - Qualified
Dr Helen Mackay MB BS(Hons) DRCOG MRCGP -
Qualified
Dr Jacqueline James MB ChB MSc - Qualified
Dr Rachel Sutcliffe MA MB BChir
DRCOG MRCGP - Qualified
Dr Joanna Minnis MRCGP
MRCP MBChB (Hons) –
Qualified
Contact
details - telephone numbers
Main surgery -
01487 822230 (2 lines)
Appointments
-
01487
824033 & 01487 824207
Surgery fax - 01487
823721
E-mail address – moat.house@nhs.net
Website - www.wardoc.demon.co.uk
Resource Centre -
01487 822325
District Nursing -
01487 822385
How to make an
appointment with a doctor… The practice runs an Advanced Access appointment system. This
means that you telephone (or call in) on the day you want to see a doctor,
and every attempt will be made to identify a convenient time for you – some
advance appointments can be made during the week using a booking website. If you wish to use this facility please
speak to one of our receptionist who will allocate the necessary passwords etc.
The appointment
line(s) are open each day from 8.00am for patients to make appointments throughout
the day. Please see surgery and website noticeboards
for weekly rota of doctor availability.
We have noticed that patients are phoning in higher numbers on a Monday,
there should not be a need for this as we have sufficient appointments
available throughout the week. We also
have some pre-bookable appointments available on a Saturday morning between 8.30-12.30.
These cannot be made on the day so please phone the surgery during the
week or book on line using your access password which you can obtain from a receptionist.
"Early
Bird" Session…. We
have a small number of "early" appointments available for patients
unable to attend later in the day eg patients working
away from area. To access these appointments please attend the surgery at
8.00am, reporting to the reception desk where you will be allocated an
appointment time.
To ease the
pressure on morning surgeries we ask patients that can make later appointments
to do so.
How to make an
appointment with a nurse…
If you wish to see
a nurse you will need to make an appointment. Unlike the doctors these can be
made 2 weeks in advance. The nurses run a range of clinics for asthma, heart
disease, diabetes, foreign travel, menopause counselling, contraceptive reviews, childhood
immunisations and minor illness.
We have a daily
blood-taking clinic, run by a phlebotomy trained health care assistant.
It might be that
you have a concern or query that you feel does not require a face to face
consultation. If this is the case you can telephone the surgery on 01487 822230
to ask a doctor or nurse to phone you back. If you would like a telephone
call please request this before 11.00am.
If you are unsure
about who you should see, please discuss with the appointment clerk, who will
identify the most appropriate person for you to see.
Home Visits…
Please come to the
surgery if at all possible. Visits are reserved for seriously ill or housebound
patients. If you are too ill to attend the surgery then please telephone as
early as possible, and certainly before 11.00am (when the doctors plan their
rounds), if you feel you need a home visit.
Arrangements
for Family Planning Services…
We currently run
two family planning clinics a week - appointments only. If however you require
emergency contraception please contact the surgery and an appointment will be
allocated.
Emergency
out-of-hours calls….
A doctor is always
available to deal with emergency calls. The surgery is part of the Huntingdon
GP Co-Opereative for out-of-hours calls. This means
that from 6pm to 8am on weekdays and from 12noon Saturday until 8am on Monday
patients should phone the surgery 01487 822230 and calls will
automatically be transferred to the Emergency On-Call Service. This service is
located at
Additionally the
surgery will be closed on occasional weekday afternoons throughout the year for
staff training. Full emergency cover will be provided (as detailed above).
You are advised
to contact the surgery for all general enquiries during the normal working day
as the out-of-hour arrangements are for emergencies only.
Repeat
Prescriptions….
Please note that 48
hours notice is needed for collection WEEKDAYS ONLY 8am - 6pm. We would
encourage patients not to telephone the surgery to make their prescription
request, but to use one of the following methods:-
fax, e-mail, post (addressed stamped envelope), or direct with a local chemist.
Both branches of Lloyds Chemists in Ramsey and Ward's of Warboys
offer a collection service. Please ask for further details.
Medicals..If you need a medical
examination for insurance purposes, HGV etc, please leave your contact details
with a receptionist (01487 822230). On receipt of your name, address, telephone
number, preference for day and time, the surgery will get back to you to make
an appointment.
Private Fees….Although we have no private
patients we do charge a fee for a variety of services outside our NHS work.
These include certain medical examinations, private certificates and passport
applications.
Tetanus
Injections… Recommended for all school leavers. This normally represents
your fifth such injection, providing life-long immunity.
Influenza
Vaccinations… The
practice holds annual immunisation sessions, usually starting in October each
year. We actively promote this vaccination to all our over 65 year old patients,
as well as those of any age with asthma, diabetes and heart, chest and kidney
disease.
Dates and times of
flu sessions will be available from September via the surgery and website
notice board.
If you are aged
65yrs and over, and do not wish to have an annual injection, then please let
the surgery know and we will amend your records so that you do not receive a
reminder.
We have a
Practice Complaints Procedure... Our practice manager will give you further information.
Our aim is to deliver the highest possible standard of service and we try to
deal swiftly with any problems that may occur.
We also welcome
comments and suggestions as to how improvements can be made.
When you move
or change your telephone number - please let us know. It is essential that our
records are kept up to date. Patients moving outside the practice area are
encouraged to register with a new practice close to their new home.
Hard copies of this leaflet are
available from the Surgery waiting room or Reception desk.
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